FAQ

Q: How long do I have to return an item?

A: We offer a 30-day return policy, starting from the day you receive your item.

Q: What are the eligibility criteria for a return?

A: To be eligible for a return, the item must be in the same condition as when you received it, including all accessory items. It should be unworn or unused, with tags intact, and in its original packaging. Please retain the receipt or proof of purchase.

Q: How can I initiate a return?

A: To start a return, please contact us at info@cloud-marine.com. Our customer support team will assist you and provide a return shipping label and instructions.

Q: What if my item is damaged, defective, or incorrect?

A: If you receive a damaged, defective, or wrong item, please contact us immediately. We will evaluate the issue and take appropriate measures to make it right.

Q: Are there any exceptions to the return policy?

A: Yes, certain items cannot be returned, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any concerns about a specific item, please reach out to us.

Q: Can I exchange an item?

A: Full exchanges are accepted only for defective products. To initiate an exchange, follow the return process mentioned above. Once the return is processed and meets the requirements, you can choose to receive a store credit for the original item or a refund if the price has changed.

Q: How long does it take to receive a refund?

A: Once we receive and inspect your return, we will notify you about the refund status. If approved, the refund will be automatically processed to your original payment method within 10 business days. However, please keep in mind that it may take additional time for your bank or credit card company to process the refund.

If you have any further questions or concerns regarding our return policy, feel free to contact our customer support team at info@cloud-marine.com.